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Frequently Asked Questions
Call Us
Call us at our Customer Contact Center: 1-888-402-2265
| Monday - Friday | 8:30am - 5:00pm |
| Saturday | 9:00am - 1:00pm |
| Sunday | Closed |
Call our Automated Telephone Banking Service: 800-407-6747
Call our Debit/ATM card pin reset and card activation service: 800-992-3808
Report a lost or stolen Debit/ATM card: 800-472-3272
StonehamBank offers fraud monitoring 24 hours a day to protect your card. You might be contacted via text, email and/or automated calls to verify any suspicious activity. Please make sure your account is always updated with the most current contact information so we can reach you without a delay and release any blocks that might have been placed on your card.
Chat or Text
Chat with a live agent during business hours, use our 24/7 chatbot at stonehambank.com, or text us at 781.481.5969 during business hours (message and data rates may apply).
| Monday - Friday | 8:30AM - 5:00PM |
| Saturday | 9:00Am - 1:00PM |
| Sunday | Closed |
Video Banking
Experience personalized financial services from the comfort of your home with our secure and convenient video banking solutions.
Learn more about video banking.
| Monday - Friday | 8:30am - 5:00pm |
| Saturday | 9:00am - 1:00pm |
| Sunday | Closed |
Banking By Appointment
Schedule your next meeting with a StonehamBank representative.
Send us a message at info@stonehambank.com
Email boxes are monitored during regular business hours.
We value the security and privacy of your information. If you communicate with us via email, do not include any confidential or sensitive information. Please call us at 888.402.2265 if you need to communicate any personal information (account number, social security numbers, etc.).
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