NEW CUSTOMER CONTACT CENTER HOURS
Starting June 20, 2023, our Customer Contact Center and Video Banking will now be available: Monday - Friday: 8:30am - 5:00pm Saturday: 9:00am - 1:00pm Sunday: Closed.
Make an Appointment
Contact Us
Visit a Branch
Video Banking
Tools & Resources
Connect
Get in touch with us! We'd love to hear from you.
Frequently Asked Questions
Call Us
Call us at our Customer Contact Center: 1-888-402-2265
| Monday - Wednesday | 8:00am - 5:00pm |
| Thursday & Friday | 8:00am - 6:00pm |
| Saturday | 9:00am - 1:00pm |
| Sunday | Closed |
Call our Automated Telephone Banking Service: 800-407-6747
Call our Debit/ATM card pin reset and card activation service: 800-992-3808
Report a lost or stolen Debit/ATM card: 800-472-3272
StonehamBank offers fraud monitoring 24 hours a day to protect your card. You might be contacted via text, email and/or automated calls to verify any suspicious activity. Please make sure your account is always updated with the most current contact information so we can reach you without a delay and release any blocks that might have been placed on your card.
Live Chat
| Monday - Wednesday | 8:00am - 5:00pm |
| Thursday & Friday | 8:00am - 6:00pm |
| Saturday | 9:00am - 1:00pm |
| Sunday | Closed |
Video Banking
Speak with a local Customer Contact Specialist directly through our video banking app.
Learn more about video banking.
| Monday - Wednesday | 8:00am - 5:00pm |
| Thursday & Friday | 8:00am - 6:00pm |
| Saturday | 9:00am - 1:00pm |
| Sunday | Closed |
Banking By Appointment
Schedule your next meeting with a StonehamBank representative.
Send us a message at info@stonehambank.com
Email boxes are monitored during regular business hours.
We value the security and privacy of your information. If you communicate with us via email, do not include any confidential or sensitive information. Please call us at 888.402.2265 if you need to communicate any personal information (account number, social security numbers, etc.).
Make an Appointment
Contact Us
Visit a Branch
Video Banking