Online & Mobile Privacy Disclosure 

StonehamBank (“bank”) collects personal and non-personal information through its website to provide secure and effective online banking services (the “Services”).

Information We Collect

Personal data you provide when using our site.  For example, applying for loans, making payments, or requesting information. We also gather anonymous data such as IP address, browser type, pages visited, and search terms to improve site performance.

Personal information collected via technology.  We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with the Services such as:

• Device data, such as your computer’s or mobile device’s operation system, type and version, manufacturer and model, browser type, IP address, and mobile device carrier.  
• Online activity data, such as pages or screens you viewed, access times, and duration of access
• Cookies are used to enhance your experience and track site usage.   These cookies are encrypted and accessible only by the Bank.  Third-party sites cannot read or use our cookies.  
• Location information.  If you enable location services and consent, we may collect your location – even when the app is closed – for features like fraud detection.   

Your Choices Regarding Your Information

• Some web browsers transmit “do not track” signals to the website and other online services with which your web browser communicates.  There is currently no standard that governs what, if anything, websites should do when they receive these signals.  We currently do not act in response to these signals.    If a standard is established, we may revise our policy on responding to these signals.
• You can access, update or correct your information by changing preferences on your device.  For additional requests, please contact us.
• Opting out of communications.  If you receive marketing communications, you can unsubscribe any time by clicking the “unsubscribe” link.  Alternatively, you can opt out by contacting us using the “Contact Us” button below.   If you provide your phone number through the Services, we may send you notifications by SMS, such as fraud alerts.   You may opt out of SMS communications by unlinking your mobile phone number.
• Opting out of location tracking.  If you initially consented to the collection of geo-location information through the Service, you can subsequently stop the collection of this information by changing the preferences on your mobile device.  Please note that if you withdraw consent for location information, you may no longer be able to use some features of the App.

Analytics & Advertising

We use Google and Microsoft tools to collect anonymous usage data for analytics and advertising. This data helps us improve services and is not shared beyond legal or processing requirements. You can opt out via:

• Google Analytics Opt-Out
• Microsoft Advertising Opt-Out

Third-Party Links

Our site may link to partner or social media sites. Once you leave the Bank’s site, their privacy policies apply. We recommend reviewing those policies before sharing personal information. The Bank is not responsible for third-party content or services.

Card Controls Mobile Application Privacy Policy 

The primary service provider for the Bank’s Card Controls mobile banking service is with COCC/Fiserv (the “Provider”).  Provider may access personal information while you use its mobile application Card Controls.  Provider may ask for a mobile phone number or email address.  Provider will use this contact information to alert you about app-related events or actions that require your attention.  If you grant permission to use phone information, Provider will use the phone number to pre-populate forms that expect a personal phone number for contacting.  If you grant permission to use your device’s location, Provider will use the data when checking for nearby branch and ATM locations and location of device for location options available within Card Controls.  Provider may collect and store the following information: application version, device system name, device system version and device model for the purpose of internal reporting, troubleshooting and tracking application usage per individual applications and version.  By using this Service, you acknowledge and accept that we may collect and use technical data and related information, including but not limited to technical information about your device, system and application software and peripherals, that is gathered periodically to facilitate the provision of updates, product support and other services to you related to the Service.   The Service may enable access to the Bank and third-party services and web sites, including GPS locator websites, such as Google.  Use of the Service may require internet access and your acceptance of additional terms of those services.  In addition to this Card Controls Mobile Application Privacy Policy, the Bank maintains an Online & Mobile privacy policy covering the person and financial information related to the use of Bank’s services and products, including such information that may be gathered through use of this mobile banking service.   

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.  If we become aware that we have inadvertently received personal information from a user under the age of 13, we will attempt to delete the information as soon as possible.

Privacy Policy Updates

This Privacy Policy is subject to occasional revision.  We will notify you of any material changes in its collection, use, or disclosure of your personal information by posting a notice on the Service.   Any material changes to this Privacy Policy will be effective thirty (30) calendar days following the notice of changes on the Service.  If you object to any such change, you must notify us prior to the effective date of such changes that you wish to deactivate your account.  Continued use of the Services following notice of any such changes shall indicate your acknowledgement of such changes.  

For more information about privacy click here. Privacy Disclosure - StonehamBank

Contact Us

If you have any questions about this Privacy Policy, please contact us using the “Contact Us” button below, via email at info@stonehambank.com, or by calling 888.402.2265.