Internet Banking Security

Thanksgiving Day and App Update

All StonehamBank offices will be closed on Thursday, November 27th in observance of Thanksgiving Day. As always, our ATM's, Online and Mobile Banking will be available for your convenience.

REMINDER: A new and improved Card Control app is coming on December 9th, giving you more control, convenience, and security over your StonehamBank debit card. An update is required for iOS users to access the new features.

If you need assistance or have any questions, our team is here to help—please call us at 888-402-2265. We’re happy to assist!

About Authentication

There are multiple ways to verify someone is who they claim to be. These are most often split into three categories.

SOMETHING YOU KNOW: This could be a password, pin, social security number, etc.
SOMETHING YOU HAVE: This could be a code generated by a token, an authenticator mobile app, a text message or phone call sent to your mobile device, etc.
SOMETHING YOU ARE: This is commonly referred to as “biometrics” and could be achieved through a fingerprint reader, facial recognition, iris scanner, etc.

Mandatory Alerts

The Bank will contact you when one of the following actions have happened:

Failed login attempts generated to customer’s email address on record
Phone number change “User profile change” alert generated to email on record
Email address change “Online banking email change” alert generated to both old and new email addresses.
User ID change email generated to email on record